- Request a refund
- Lost and found
Do you have a complaint about our services? Our customer service will gladly assist you.
Call us! Quick and personalPlease call us if you have a complaint or other comment. We will gladly speak with you about it.
0900 - 266 63 99
Written complaintYou can also submit a complaint in writing.
Complaints procedureWe strive to respond to your complaint as quickly and as carefully as possible. During the processing of your complaint, both sides of the argument will be heard in a confidential manner.
Response timeThe deadline for dealing with a complaint differs per travel area.
- Amstelland-Meerlanden : 20 business days
- Gooi en Vechtstreek: 15 business days
- Haarlem-IJmond: 15 business days
- Hoeksche Waard en Goeree Overflakkee: 28 calendar days
- Noord-Holland Noord: 15 business days
- Parkshuttle Den Haag-Rotterdam: 15 business days
- Valleilijn: 28 calendar days
- Zaanstreek: 28 calendar days
- Zeeland: 15 business days