Complaints

Do you have a complaint about our services? Our customer service will gladly assist you.

Call us! Quick and personal

Please call us if you have a complaint or other comment. We will gladly speak with you about it.

0222 - 784 000

Written complaint

You can also submit a complaint in writing.

Complaints procedure

We strive to respond to your complaint as quickly and as carefully as possible. During the processing of your complaint, both sides of the argument will be heard in a confidential manner.

Response time

We strive to respond to your complaint as quickly and carefully as possible. We have a deadline of 15 working days. During the handling of your complaint, both sides of the argument will be heard in a confidential manner.

Unsatisfied with the resolution of your complaint?

Are you not satisfied with the resolution of your complaint? Then you can lodge your complaint with Texelhopper to: