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Everything about our routes
- Fixed route
  Line 28 runs between Veerhaven, Den Burg Centrum and De Koog
- Flexible route
  The Texelhopper mini buses take you to and from all bus stops where line 28 does not come.
- Station Den Helder - Texel
  Line 33 runs between Den Helder and Veerhaven station.
- Bus stops
  Reach any destination on the island with 130 stops.
All our travel information
- Travel rules
  To make sure that everyone has a safe and pleasant trip, we set out travel rules.
- Reserve a mini bus
  Step-by-step explanation on how you can reserve a Texelhopper mini bus via the website or app.
- People with disabilities
  Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.
- Texelhopper app
  Need current travel information or reserve a Texelhopper mini bus? Use the Texelhopper app.
Everything about tickets
- Subscriptions
  A subscription could be advantageous if you travel frequently with Texelhopper.
- Individual tickets
  Travel with a Single ride, Day pass, Family pass or a Week pass.
- Credit
  Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.
- Points of sale
  You can buy various tickets at our points of sale.
- Offers
  Read more about offers related to events, special days or another campaign.
Everything about customer service
- Frequently asked questions
  Having difficulties? Look at our frequently asked questions.
- Lost and found
  Lost something in one of our buses? We will gladly try to help you find your property again.
- Refund
  Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.
- Contact
  You can call us, email us or send us a message on social media.
- Complaints
  Do you have a complaint about our services? We will gladly assist you.

Customer service

Complaints

Do you have a complaint about our services? Our customer service will gladly assist you.

Call us! Quick and personal

Please call us if you have a complaint or other comment. We will gladly speak with you about it.

0900 - 266 63 99

Written complaint

You can also submit a complaint in writing.

Go to the complaints form

Complaints procedure

We strive to respond to your complaint as quickly and as carefully as possible. During the processing of your complaint, both sides of the argument will be heard in a confidential manner.

Response time

The deadline for dealing with a complaint differs per travel area.

Amstelland-Meerlanden : 20 business days
Gooi en Vechtstreek: 15 business days
Haarlem-IJmond: 15 business days
Hoeksche Waard en Goeree Overflakkee: 28 calendar days
Noord-Holland Noord: 15 business days
Parkshuttle Den Haag-Rotterdam: 15 business days
Valleilijn: 28 calendar days
Zaanstreek: 28 calendar days
Zeeland: 15 business days

Unsatisfied with the resolution of your complaint?

Are you not satisfied with the resolution of your complaint? Then you can lodge your complaint with Connexxion to: