Travel rules

To make sure that everyone has a safe and pleasant trip, we set out travel rules.

Bring onboard the bus

Luggage

In principle, you are allowed to take large items of luggage with you on the buses. However, it is up to the driver to decide which luggage is allowed, depending on the number of people and space in the vehicle.

Pets

Smaller pets may be carried in a carrier bag, basket or the like in all buses. A dog may come along if the dog is on a short leash. If the animal occupies a seat, its owner must have a ticket for the animal. Guide dogs and other assistance dogs may always be taken onboard, as long as the dog is carrying a guide leash.

However, pets are not allowed if they are inconvenient or bothersome to other travellers or staff, or if they suffer from a contagious disease.

Bicycle

From a safety point of view, it is not allowed to take a regular bicycle with you. A folding bike is allowed on all buses under the following conditions:

The folding bike must be compactly folded, even when getting on and off.
The folding bicycle must be parked and secured on the yellow marked area for wheelchairs and prams.
No luggage must be attached to the folding bike.
A maximum of two folding bicycles may be carried per ride.
Wheelchair users, walkers and prams have priority! It is up to the driver to decide whether there is sufficient room for a folding bicycle.

Prams

You can bring a pram onto our buses. Please let us know this when booking a small Texelhopper van.

When travelling, place the pram on the wheelchair space, provided it is not occupied. A passenger in a (electric) wheelchair always has priority on this spot.
Put the pram on the brake while the bus is driving.
Take a seat in the bus.

Travelling with a wheelchair or walker

If you want to travel with a small Texelhopper bus, you can indicate this during the reservation. More information about travelling with a wheelchair can be found on the webpage 'Travelling with a disability'.

Valid ticket

When travelling on one of our buses, you must be in possession of a valid ticket in the form of, for example, a free travel subscription, checked-in OV-chipkaart, paper ticket or m-ticket.

Fines

If you are unable to show a valid ticket during an inspection, you will be fined € 70.00 plus the fare.

Personal OV-chipkaart

A personal OV-chipkaart is linked to a specific person. You may not use another person's personal OV-chipkaart. If caught travelling on a personal OV-chipkaart that does not belong to you, you risk a fine.

Identification

For some subscriptions, you are required to have other identification with you. For example, with a Sentire subscription, you also have to show your OV-begeleiderskaart. If you cannot show this identification, you risk a fine.

A rituitrijkaart

Instead of a fine, you can also choose to buy a rituitrijkaart (ride exit ticket). The rituitrijkaart is seen as an agreement between carrier and traveller. This allows you to finish the ride and avoid a (more expensive) fine.

You must pay a rituitrijkaart directly with debit card and costs € 50.00. If you are unable to pay due to circumstances, you will still be fined.

            Please note: when you buy a rituitrijkaart, you cannot appeal. If you are convinced that the fine is unjustified, it is better to accept the fine and then lodge an objection later.
        

Objecting procedure

Do you disagree with your fine and can you support your case? Then you may submit a written objection only. This can be done exclusively via email to debiteuren@transdev.nl and must be submitted within 7 days of receiving the fine.

You may file an objection if you can substantiate and prove with facts and evidence that the fine was wrongly issued. Please first check the section later in this document outlining situations where filing an objection is not useful.

If you wish to submit an objection, please email us the following information:

Your reasoning: Why is the fine unjustified? Why do you qualify for leniency?
The invoice number and customer number (you can find these on the invoice)
A copy of your valid travel document (such as an e-ticket or OV-chipkaart)
An overview of your travel products, showing which subscription you have
Did you travel with your OV-chipkaart? Include a travel history overview, which you can request via your account at www.ov-chipkaart.nl
Did you travel using your debit card or OV-pass (OVpay)? Include a travel overview, which can be requested via www.ovpay.nl under “My Journeys.” You will need the reference number from your bank statement, which starts with NLOV.

Your objection will be reviewed. You can expect the outcome within 21 days. You cannot file a second objection against the decision made. Further correspondence will therefore not be processed.

When is it not worthwhile to file an objection?

In the following cases, an objection will always be rejected and will not be processed further:

You travel on balance and forgot to check in (with OV-pass, OV-chipkaart, or debit card)
You travel on balance but had insufficient funds on your OV-chipkaart
You travel on account and pay afterwards (e.g., with Transdev Flex, Schiphol Flex, or Zeeland Voordeel) and forgot to check in
You traveled using someone else’s OV-chipkaart. Personal OV-chipkaarten are non-transferable.
You failed to prove that you are entitled to use a specific travel product that requires additional identification, such as a company or Schiphol pass
You traveled with an invalid travel document (e.g., a ticket from the previous day) or traveled on a day or time outside your travel product’s validity (e.g., a student weekday pass used during the weekend or outside off-peak hours)
You brought a bicycle but did not purchase a ticket for it
Your OV-chipkaart is so damaged that it could not be checked, e.g., the photo and/or name is no longer visible or the chip is unreadable
You have previously received warnings or a “show right” notice

Note: You cannot file an objection if you opted for a “Trip Exit Ticket” and paid for it during inspection. The inspector will have informed you of this on the spot.

Fine policy Transdev (Dutch)

Getting on and off

The following rules apply to fixed bus line 28.

Delay is sometimes inevitable. But we try to do what we can. Together with you. Read how you can contribute.

Raise your hand at the bus stop as soon as your bus approaches. This indicates that you want to travel with the bus.
Have your OV-chipkaart, ticket or debit card creditcard ready. This will make things move faster.
A valid ticket prevents a fine and delays for other travellers during the issuing of the fine.
Let the driver know in advance that you want to disembark. Use the stop button to do this. The bus driver can then reduce the speed in time to gently stop at the bus stop. Leave the bus as soon as possible (of course, do this safety).
Do not cross the street in front of the bus. This way the bus can leave on time.

Etiquette

Anyone could do something that could cause unconscious nuisance. That is why it is good that there are rules. So that you know exactly what is expected of you. And what you can expect from others.

Stand up for someone else. A friendly gesture towards a fellow traveller who cannot stand up as long as you (only permitted on fixed bus line 28, in the small Texelhopper vans you are not permitted to stand).
Keep your feet on the ground. This prevents wear and tear and stains. Also consider the people who will sit on that seat later.
Do not make too much noise. Mp3 player and mobile phones are allowed as long as it is not too noisey and does not disturb anyone.
Do not eat or drink on the bus. Water, for example, is fine. But anything that spreads odour, or stains is not permitted.
Smoking and alcohol is not allowed. This includes an electric cigarette.
Keep the bus clean. This means that you should not leave any waste behind. Take your newspaper with you too.

Safety regulations

It is important that everyone on the bus is safe. You can contribute to this. Carefully read what you can do to make the ride safer for yourself and your fellow travellers.

Bus full? Then walk as far as you can. This way, everyone can find a place and hold on to something.
Your luggage is not allowed on a seat. Also make sure your luggage doesn't obstruct the aisle or the exit. The driver will determine whether your luggage poses a risk.
Do not let children and dogs run loose in the bus. Children are safest sitted. Therefore, stand up for (small) children.
Put the buggy, pram or walker on the brake when in the wheelchair space. Is there no place there? Then fold your pram.
Do not wear rollerblades or skates. This is dangerous in case of an emergency stop.
While driving, the driver must keep a close eye on the traffic. As soon as the bus stops at a bus stop, you can ask questions.
Stay calm in case of calamities. Warn Texelhopper employees and follow their instructions or call the police via 112.