To make sure that everyone has a safe and pleasant trip, we set out travel rules.
Bring onboard the bus
LuggageIn principle, you are allowed to take large items of luggage with you on the buses. However, it is up to the driver to decide which luggage is allowed, depending on the number of people and space in the vehicle.
PetsSmaller pets may be carried in a carrier bag, basket or the like in all buses. A dog may come along if the dog is on a short leash. If the animal occupies a seat, its owner must have a ticket for the animal. Guide dogs and other assistance dogs may always be taken onboard, as long as the dog is carrying a guide leash.
However, pets are not allowed if they are inconvenient or bothersome to other travellers or staff, or if they suffer from a contagious disease.
BicycleFrom a safety point of view, it is not allowed to take a regular bicycle with you. A folding bike is allowed on all buses under the following conditions:
- The folding bike must be compactly folded, even when getting on and off.
- The folding bicycle must be parked and secured on the yellow marked area for wheelchairs and prams.
- No luggage must be attached to the folding bike.
- A maximum of two folding bicycles may be carried per ride.
- Wheelchair users, walkers and prams have priority! It is up to the driver to decide whether there is sufficient room for a folding bicycle.
PramsYou can bring a pram onto our buses. Please let us know this when booking a small Texelhopper van.
- When travelling, place the pram on the wheelchair space, provided it is not occupied. A passenger in a (electric) wheelchair always has priority on this spot.
- Put the pram on the brake while the bus is driving.
- Take a seat in the bus.
Travelling with a wheelchair or walkerIf you want to travel with a small Texelhopper bus, you can indicate this during the reservation. More information about travelling with a wheelchair can be found on the webpage 'Travelling with a disability'.
Please note: when you buy a rituitrijkaart, you cannot appeal. If you are convinced that the fine is unjustified, it is better to accept the fine and then lodge an objection later.
Objection procedureYou can object to a fine. If you submit an objection, you must send the following information to our customer service department:
- Argumentation as to why the fine is unjustified or whether you qualify for leniency
- A copy of the fine
- A copy of your ticket (such as e-ticket or OV-chipkaart)
- Possibly an overview of your travel history from ov-chipkaart.nl
Getting on and offThe following rules apply to fixed bus line 28.
Anyone could do something that could cause unconscious nuisance. That is why it is good that there are rules. So that you know exactly what is expected of you. And what you can expect from others.
- Stand up for someone else. A friendly gesture towards a fellow traveller who cannot stand up as long as you (only permitted on fixed bus line 28, in the small Texelhopper vans you are not permitted to stand).
- Keep your feet on the ground. This prevents wear and tear and stains. Also consider the people who will sit on that seat later.
- Do not make too much noise. Mp3 player and mobile phones are allowed as long as it is not too noisey and does not disturb anyone.
- Do not eat or drink on the bus. Water, for example, is fine. But anything that spreads odour, or stains is not permitted.
- Smoking and alcohol is not allowed. This includes an electric cigarette.
- Keep the bus clean. This means that you should not leave any waste behind. Take your newspaper with you too.
It is important that everyone on the bus is safe. You can contribute to this. Carefully read what you can do to make the ride safer for yourself and your fellow travellers.
- Bus full? Then walk as far as you can. This way, everyone can find a place and hold on to something.
- Your luggage is not allowed on a seat. Also make sure your luggage doesn't obstruct the aisle or the exit. The driver will determine whether your luggage poses a risk.
- Do not let children and dogs run loose in the bus. Children are safest sitted. Therefore, stand up for (small) children.
- Put the buggy, pram or walker on the brake when in the wheelchair space. Is there no place there? Then fold your pram.
- Do not wear rollerblades or skates. This is dangerous in case of an emergency stop.
- While driving, the driver must keep a close eye on the traffic. As soon as the bus stops at a bus stop, you can ask questions.
- Stay calm in case of calamities. Warn Texelhopper employees and follow their instructions or call the police via 112.